Repair jobs slip away when every advisor is busy and the phone rings. A text back within a minute, a booked drop-off and declined-work follow-up keep cars coming, alongside your shop system.
What slips away in a repair shop
- Counter-rush calls. In a CallRail survey of 1,000 US consumers, 21% said they immediately call another business when nobody answers.
- After-hours calls. A warning light at 7 PM goes to whoever answers.
- Declined work. Nobody follows up on the brakes they declined.
- Inspection visits. The yearly sticker no longer brings cars in.
- Reviews. Few customers volunteer one.
What changed for Texas shops in 2025?
Most cars stopped needing a yearly safety inspection. Since January 1, 2025, Texas DPS says non-commercial vehicles no longer need one before registration, under House Bill 3297. Owners pay a $7.50 inspection program replacement fee with registration instead. Emissions tests are still required in Brazoria, Fort Bend, Galveston, Harris and Montgomery counties.
So the yearly visit now depends on you.
What we would build first
A text-back that books drop-offs
A missed call gets a text from your number within a minute. It says it is automated, asks about the car and offers real drop-off times. Your advisor handles the estimate. See auto repair answering service for live and AI options.
Follow-up on declined work
A reminder goes out weeks after a declined repair, at a time you choose. Replies go to your advisor, and STOP ends it.
Service reminders, if your shop system does not send them
Many shop systems already send these, and we leave them alone. If yours does not, a date or mileage reminder brings the customer back.
A review ask after every pickup
One text with a direct link, the same day. See how to get more Google reviews.
Marketing that fits repair shops
- Google Business Profile. Right categories, real hours, bay photos and a reply to every review. See the profile checklist.
- A phone-first website. Services, warranty and a quick drop-off request.
How it works day to day
- A call rings out while your advisor is at the counter.
- Within a minute, a text asks about the car and offers drop-off times.
- The booking lands in your schedule with the whole thread.
- Price questions, angry customers and anything unsafe go to a person first.
Who this fits
It fits independent shops where advisors answer the phone between customers. If your shop system already books calls well, it is a poor fit.
How pricing works
- First call: free, 15 to 30 minutes.
- Price: set on that call, flat and in writing. A text-back alone is a smaller build. A system with declined-work follow-up and a dashboard is larger.
- Monthly: hosting, AI usage, upkeep, updates and support. You own what we build. If we run Meta ads, ad spend is paid to Meta directly.
What it will not do
It does not diagnose a car, quote a repair, authorize work or replace your shop system. If that system already does what you need, we will say so.
Start with a free call
Book a free call and we will find where counter calls drop and what to fix first. See the AI & Software page.