Plumbing jobs slip away in the gap between a ringing phone and a booked visit. When you are under a sink, the call goes to voicemail and the customer tries the next name on Google. A text back within a minute, a real time to book and a follow-up on every quote close that gap.
What slips away in a plumbing company
- Calls while the crew is on a job. Everyone is hands-on, and nobody is sitting at a desk.
- After-hours and weekend calls. A leak does not wait for Monday. A homeowner with water on the floor keeps calling until someone answers.
- Quotes for bigger work. Water heater swaps, repipes and sewer lines get compared. You send the number, and then it is quiet.
- Forms and profile messages. They land in an inbox or a Google message nobody is checking.
- Customers you already served. Nobody follows up on the heater you installed years ago.
Houston is a wide metro, and drive time matters. The first reply can ask for a street or ZIP code so the right tech gets the job and the customer gets an honest window.
What we would build first
A text-back that books
When a call is missed, a text goes out from your number within a minute. It says it is automated, asks what is wrong and offers real open times from your calendar. Words like "flooding" or "burst" alert you right away. Price questions go to a person. See how missed call text back works, or compare a plumbing answering service.
Quote follow-up
A reminder goes out after every quote, so nothing depends on memory. If a customer goes quiet, the system checks in once or twice and then stops.
A CRM with stages that match plumbing work
New call, quoted, scheduled, done, paid. Every lead has a source and a next step. You see what is open and what is paid. Our CRM guide explains when this pays off, and best CRM for plumbers compares the tools.
A review ask after every paid job
One text with a direct link, sent the same day. Read how to get more Google reviews for the rules.
Marketing that fits plumbers
- Google Business Profile. "Plumber near me" is decided on the map. A built-out profile with the right category, your real service area, photos and review replies is the base. See the profile checklist and Google Business Profile for plumbers.
- A phone-first website. Call button on every page, the areas you serve and prices or ranges for common jobs.
- Meta ads for planned work. Emergency searches happen on Google. Facebook and Instagram fit water heater replacement, repipes and drain-cleaning offers. Read what a Meta ads budget buys before you spend.
How it works day to day
- A call comes in while you are on a job and rings out.
- Within a minute the customer gets a text from your number.
- They reply with what is wrong and where they are.
- The assistant offers two real windows. They pick one.
- The job lands in your calendar and CRM, and you get an alert with the whole thread.
- If the message sounds urgent or the question is about price, you get it first.
You read the conversations at first, and we adjust the wording together.
Who this fits
It fits owner-run plumbing companies with one to a dozen trucks, where the phone depends on whoever is free. It is a poor fit if you already have a full-time dispatcher answering every call in seconds.
How pricing works
- First call: free, 15 to 30 minutes.
- Pricing: We set the price on the free call, once we know what you need. A text-back on its own is among our smaller builds. A CRM with booking and a dashboard is larger.
- What you get: AI and software builds you own, plus hosting, AI usage, upkeep, updates and support. A small site can be live in a day or two, a bigger one in a week or two. Google Business Profile and content with Meta ads are available too. If we run Meta ads, ad spend is paid to Meta directly and is separate from our service fee.
The flat price is in writing before any work starts.
What it will not do
It does not answer the phone. A missed call is still missed, and the text recovers the lead. It does not replace you for emergencies or for pricing a tricky job. And if a $25 to $60 tool covers what you need, we will say so on the call.
Start with a free call
Book a free call. We will look at how calls reach you today, where they drop and what to fix first. See how the pieces fit on the AI & Software page, or what we have built on the work page.